Frequently asked questions

How long will my order take to arrive?

Most orders are dispatched within five to seven working days. Occasionally, when there is a temporary problem with one of the items you’ve ordered, your order may be delayed. Once your order has been dispatched it takes 7-10 days to be delivered to UK addresses, between 10-24 days to be delivered to European addresses and anywhere up to four weeks for all other countries. Please note if you have ordered stock within the week of the festival ending all products will be manufactured to order and can take up to 3 weeks to be dispatched.

Can I order items that are out of stock?

Unfortunately we are unable to sell items that are out of stock.

What shall I do if my items have not arrived?

The first thing to do is check with your local postal delivery office that they are not holding any items for you due to failed delivery. You must do this within 2 weeks of when you expected the order to arrive. If your local postal delivery does not have your parcel please contact us and we will investigate for you.

Can I change my order once it has been placed?

Sadly our system doesn’t make it possible to change an order you’ve already completed. The only thing you can do is cancel your initial order and place a new one.

What do I do if I have placed a duplicate order?

Please send us an email to to let us know you have placed a duplicate order and we will arrange a refund of the second payment and organise delivery for only one of the orders.

Do you share my personal information?

Your personal information isn’t supplied to third parties except when it is required by law (for example to the Police when dealing with fraudulent orders). We do not allow third parties access to our customer list and certainly would never consider selling your details to anyone else.

How can I pay for my order?

We accept payment by all major credit cards, debit cards and Paypal.

Can I pay you in Euros or Dollars?

All transactions on take place in Pounds Sterling, however you can use a credit or debit card in any currency which will be converted into Pounds Sterling. We display a price in Euros as a rough guide to the amount you will be charged when converted into Euros by your card provider.

Do you accept Western Union or wire transfers?

Sadly we do not accept wire transfers or payments by Western Union transfer.

How will I know when my order ships?

Once your order has been dispatched from our warehouse an automated email is sent to your registered email address letting you know.

What should I do if some of my order is missing?

If you discover that some of your goods are missing you should email us at

What should I do if you've sent me the wrong goods?

If you discover that your goods are incorrect you should you should use the returns form on the back of your order's delivery note to return the items back to us so we can arrange for a replacement or refund.